Politique de remboursement

Returns

Do you accept returns?

Absolutely!

We accept returns in respect to the following conditions:

- The item must be in original condition.
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact support@tridensolutions.com

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Absolutely!

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with parts, and in its original packaging. You’ll also need the receipt or proof of purchase (this will automatically be linked to your account if you created one).

To start a return, you can contact us at support@tridensolutions.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@tridensolutions.com.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.